How you receive your delivery will depend on your address.
If you live in East Anglia
We deliver in our own multi-temperature control vans Monday to Friday throughout East Anglia.
If you live in the Rest of Mainland Britain
Deliveries are made by our courier partners Team C.
Delivery is charged at Team C's rate - whch reflect where you live and how much your order weighs. At check out you choose which day you would like your delivery and you can also select timed and Saturday deliveries.
On the morning of delivery Team C will send you an email or text message letting you know your two hour delivery window.
After checkout you will receive an email confirmation of your order and chosen delivery date - do check your junk email box if the email does not appear in your inbox.
All orders are carefully packed by hand and if your order is coming by courier then it will be packed using special insulation to ensure they remain in “tip-top” condition.
If you need an Urgent delivery please call us on 01359 298488 and we will do our very best to help.
Please ensure there is someone available to sign for the goods as it is the only way of ensuring that our products reach you in the best possible condition.
As soon as your goods arrive please ensure that chilled and frozen goods are unpacked and stored quickly at the appropriate temperature.
We hope that you will be delighted with your order - but if there are any problems PLEASE let us know either by phone 01359 298488 or email firstname.lastname@example.org so that we can rectify the situation.
If you would prefer to place your order over the phone please call us on 01359 298488 and payment can be made by credit or debit card over the phone.
Ingredients for Cooks, Elm Valley Foods Ltd, The Coldstore, Grove Lane, Elmswell, Bury St. Edmunds, Suffolk, IP30 9HN