Terms and Conditions

We cannot guarantee the availability of all products. Whilst we make every effort to supply products exactly as specified we reserve the right to supply products of equal or superior value and/or quality in the event of an item being unavailable. If you would prefer not to receive substitute items please add a note to your order at check out.

Once you place an order online, it is classed as an offer. By proceeding through the ‘checkout process’ and ticking the ‘Accept’ tick-box regarding these Terms and Conditions, you agree to these Terms and Conditions, and you are making an offer to purchase goods which, if accepted by Elm Valley Foods Ltd., will result in a binding contract.

Your completion of the checkout process does not, however, constitute our acceptance of your order. Payment will be taken from your debit/credit card and an acknowledgment of receipt of your order will be emailed to you. Acceptance of your order and the formation of a contract between you and Elm Valley Foods Ltd. will take place on dispatch to you of the products ordered.

Whilst your debit/credit card will, therefore, be debited before the contract is formed, if your order is ultimately rejected, a full refund will be made immediately.
If for some reason you do not receive an email acknowledging receipt of your order, yet your credit/debit card has been debited, please notify us without delay.

Should you wish to amed or cancel your order please contact us as soon as possible. We regret that we are unable to accept amendments or cancellations once your order has been dispatched.

Accessing this website is at your own risk; Elm Valley Foods Ltd. does not guarantee that it is entirely error-free, despite comprehensive checking of facts and content. Elm Valley Foods Ltd. will not be held liable for mistakes and misleading statements that are entirely accidental.

Any liability under these Terms and Conditions cannot exceed the total price of your order.

Orders must be accompanied by payment. We accept credit card payment (Mastercard and Visa) and debit card payment (Delta, Switch, Solo and Electron).
All prices are quoted in pounds sterling and UK VAT is charged where applicable. We reserve the right to change prices without notices. Whilst we try to ensure all pricing on the website is correct occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error we will contact you and ask if you wish to continue with the order at the correct price or cancel your order. We will not be obliged to supply items at the incorrect price.
Credit Card Security
 All credit card numbers are encrypted in our software when your order is placed using 128 bit encryption. They are only decrypted when they reach our computers. They are not held in clear text on anywebsite.

These Terms and Conditions are subject to review from time to time.

Crime Prevention
 For the purposes of crime prevention, the detection of offences and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police or other public or private sector agencies or representative bodies in accordance with the relevant legislation.

Ingredients for Cooks is dedicated to your total satisfaction. We are entirely dependent on our customers and welcome comments, suggestions and constructive criticism.
If you have a complaint please contact us as soon as possible by telephone or email giving as much detail as you can.